I just picked up lunch at my favorite lunch spot, Taco Deli. I eat lunch from Taco Deli an embarrassing number of times per month. My visits are frequent enough, that most of the staff gives me a "Hi, howya doin'?" when I show my face.
Taco Deli is an informal sort of place, and not terribly roomy. No worries, though, because the food is to die for. Just reading a menu makes my mouth water. And it's always crowded. So you order your food, and hope a table opens up before it's time for you to eat. You wait and listen for your name to be called, then wave the server over so you can dig in to your lucious meal.
Today, I ordered to go. I was just before the lunch rush, so found a seat to wait. Lo and behold, I had not been seated long when the server approached with a bag to go--MINE! The guy knew my face and name, and had not had to shout it out looking for me! What a delight!
It is said that to hear one's own name is the most precious sound to a person. In this large city where you see strangers everyday, I would have to agree that someone calling me by name is thrilling to my ear. It surprises and delights me.
Sometimes in business, dealing with so many people all the time, we forget this important detail.
Surprising and delighting can be taken further by listening. Not only do I want to know your name, I want to know what makes you tick and how I can help you achieve your dreams. I want to provide you with the service you desire when you mean to buy or sell a home. Afterall, it's not my home--it's yours!